Phone companies urged to target rogue diallers
29 November 2004
Phone companies must do more to protect customers from internet "rogue dialler" scams, according to Icstis (the Independent Committee for the Supervision of Standards of Telephone Information Services).
The premium phone line regulator said it had received 45,000 complaints between January and September about dial-up internet connections diverting to premium rate numbers without customers' knowledge and claims the problem has increased significantly this year.
Phone companies insist that phone calls must be paid for, despite internet scams which link phone lines to premium rate numbers without consent.
Icstis wants phone companies to warn people as early as possible about potential frauds and says complaints about rogue diallers now account for around three-quarters of all the complaints it receives.
Rob Dwight, Icstis spokesman, said: "Credit card companies are able to spot suspicious transactions and ask questions, why not phone companies?"
"We alert them to the numbers that we have under investigation and they should be looking out for these numbers," he added.
In June this year BT announced moves to protect customers from rogue internet firms but Icstis is calling for further action.
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