Service levels rise at Westminster Health Care following broadband installation
6 July 2004
Always looking for new ways in which to improve service levels for Westminster Health Care's clients. Tony Heywood, Chief Executive, said: This system enables us to quickly and easily monitor quality standards across all our homes. It saves manager and admin time at home level and allows a broader and quicker sharing of data and knowledge across the group as a whole.
The majority of the care home group’s 88 homes have been connected. Home Administrator at The Westminster Queens Court in Wimbledon, Dawn Bowling, said: “The new system is brilliant and makes my working day so much easier. It is smooth, fast and efficient and I can access invoicing or policy databases without the threat of it crashing.”
The major improvement that Broadband brings is via the always on, high-speed link through to the group's Inverness based servers. The new IT facility, considered to be leading edge for the healthcare industry, incorporates many of the features associated with far larger organisations, leading to the provision of more state-of-the-art equipment, effective telecommunications facilities, and ultimately a better trained, informed and able staff base. This allows the business to focus resources where they are needed, which is meeting the requirements of residents in their homes.
Read more about Westminster Health Care
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